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  • #1987
    Mark Prosser

    PET Fault

    Fault: Double feed into tower causes machine fault.

    Frequency: Depending on stock, every 20 to 50 sheets.

    Temporary Fix: Break and air stock, load into tray in reverse wedge, manually monitor machine input and physically prevent double feeds. Adjusting separator settings has not fixed this fault.

    Long term Fix: Neopost service technician.

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