Ten years I’ve been using a large two state print supplier and unfortunately my current experience is their standards have dropped dramatically in the past three years.
This printer phones maybe twice a year asking how they can see more work from me. The feedback given is always the same; Fix consistant and consecutive delayed print orders, don’t delay dispatching of orders, regular credits and discounts on incorrectly supplied orders doesn’t give me any confidence and stop short supplying.
Unfortunately those issues remain unfixed and means they no longer meet the standards of a preferred supplier to this business.
Fortunately over the last three years, I have had the opportunity to build stong relationships with several other print suppliers.